WHAT IS YOUR RETURN & EXCHANGE POLICY?
We want you to love your Bezyl jewelry! Eligible, non-personalized items may be exchanged or returned for store credit within 14 days of purchase (in-store) or delivery (online).
We do not offer refunds to the original payment method for change-of-mind purchases.
FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged for change of mind:
Custom, personalized, engraved, and made-to-order jewelry
Handmade Royal Collection pieces
Earrings, piercing jewelry, and body jewelry
Permanent jewelry once welded
Sale, clearance, and flash sale items
Gift cards, except where required by law
All eligible returns must be unworn, unused, undamaged, and in their original packaging, with proof of purchase. Returns are subject to inspection and approval.
For online orders, please email hello@bezyljewelry.com before sending anything back. Customers are responsible for return shipping costs. Original shipping charges are nonrefundable, except where required by law.
ORDER CANCELLATIONS
If you need to cancel an order, please email hello@bezyljewelry.com within 48 hours of placing it. Cancellations are not guaranteed once an order has entered production, been personalized, or shipped.
RING SIZING & EXCHANGES
Our everyday rings are available in a variety of styles and materials. Eligible, unworn rings may be exchanged for another available size or store credit within 14 days.
Our handmade Royal Collection rings are created through an electroforming process and cannot be resized once completed. Due to their handcrafted nature, sizing may vary by approximately ¼ size in either direction.
All custom and made-to-order rings are final sale, subject to applicable law. We strongly recommend confirming your ring size before ordering.
For additional guidance, please visit our Ring Sizing Guide.
DO YOU OFFER A JEWELRY WARRANTY?
We do not offer a general warranty on our jewelry. Normal wear and tear, accidental damage, discoloration, plating wear, lost stones, and improper care are not covered.
Our everyday jewelry includes a variety of materials and finishes, each requiring proper care to maintain its appearance and longevity. Exposure to moisture, chemicals, fragrances, and everyday wear can affect the finish and durability of your pieces.
Our handmade Royal Collection features raw, natural gemstones and crystals. Some stones are more delicate than others and may chip, crack, or break if dropped or handled improperly. Due to the handcrafted nature of these designs, individual stones cannot be replaced.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please email hello@bezyljewelry.com with your order number, photos, and a description of the issue so we can review your concern and determine the appropriate next steps.
If you believe your jewelry has a manufacturing defect, we'll review your concern individually and work toward an appropriate resolution. Any remedies required by applicable law will be honored.
We always want you to have a great experience with Bezyl and are happy to help with any questions or concerns about your purchase.